Advice and guidance
The guidance below will help you at every stage of your insights surveys – planning and implementation to engaging respondents, data collection and analysis as well as responding to your findings.
Quick guide to using the 2021/22 digital experience insights (DEI) surveys
This guide will help you get started with the 2021/22 digital experience insights surveys. It takes you through the essential processes in nine basic steps from logging in to analysing, presenting and benchmarking your findings.
Explore our other insights guides
To reflect our new, responsive and more iterative approach to running the digital experience insights surveys we are currently reviewing and updating our guidance. The documents below relate primarily to the processes we used last year but they may be of interest for those planning ahead and wanting more detail.
Planning to use insights surveys
Our introductory guide on planning to use insights surveys (Google document) will help you to prepare for successful implementation. It covers topics such as:
- Communicating the rationale for the survey
- Subscribing to the insights service
- Establishing a working group
- The resources you will need
- Deciding who you want to survey
- Achieving a representative sample
Insights surveys: data protection and management issues
Our guide to data protection and management issues (Google document) as they relate to insights surveys clarifies responsibilities for data collection, ownership, management and processing.
Using insights surveys in Jisc online surveys
All you need to know about using insights surveys in Jisc online surveys (Google document). Key topics covered in this guide include:
- How you access your Jisc online surveys account and your chosen survey(s)
- Launching and distributing your survey(s)
- Accessing your data during and after launching your survey(s)
Customising your insights surveys
Find out how and why you may want to customise your insights surveys (Google document). Topics included in this guide include options to:
- Group your institutional respondents
- Add additional questions
- Provide details about any prize draw you may offer
- Thank respondents for taking part
Engaging respondents in your insights surveys
This guide on engaging respondents in your insights surveys (Google document) offers practical advice on engagement strategies and suggests ways you can build on this to:
- Create an on-going dialogue with respondents about their digital experience
- Develop partnership and collaborative enhancement projects
- Enrich your insight survey findings with evidence from qualitative and participative approaches
Analysing and understanding your insights survey data
This guide will help you to analyse and understand your insights survey data (Google document). It covers basic analysis, accessing your organisational and benchmarking data as well as common analysis operations.
Please do get in touch if you need any help.
Other Jisc guides
Over the years we have built up a wealth of advice and guidance. Previously published guides relevant to the student digital experience include:
- Enhancing the student digital experience: a strategic approach
- Developing successful student-staff partnerships
See also
- Jisc guides: our full range of guides including guidance on data analytics and teaching, learning and the student experience
- Jisc online learning benchmark toolkit for further education (Word) or higher education (Word)
- Jisc toolkit: supporting the digital experience of new students for further education (Word) or higher education (Word)
- The Jisc/NUS digital student experiencing benchmarking tool
- A series of 12 learner stories from the digital student project which explore how the factors identified in our research are experienced by twelve real learners
- View learner stories
- Read our summary of key themes from the digital learner stories
