Our reports
Over 200 organisations and 265,000 participants have engaged with our surveys so far
The digital experience insights service evolved from our digital student research which set out to understand students’ expectations and experiences of technology as well as from our work with staff and students on the change agents’ network. We now offer surveys for students, teaching staff, professional services staff and researchers.
2020/21 end of year reports: record numbers of students and staff told us about their digital experience
2021 professional services staff digital experience insights survey findings
Over 6,660 professional services staff from UK further and higher education took part in our professional services staff digital experience insights survey this year (conducted between October 2020 and June 2021). Our summary reports share key findings from the survey.
- Professional services staff digital experience insights survey 2020/21: UK further education (FE) survey findings (published March 2022)
- Professional services staff digital experience insights survey 2020/21: UK higher education (HE) survey findings (published March 2022)
2021 teaching staff digital experience insights survey findings
Over 6,550 teaching staff from UK further and higher education took part in our teaching staff digital experience insights survey this year (conducted between October 2020 and July 2021). Our summary reports share key findings from the survey.
- Teaching staff digital experience insights survey 2020/21: UK further education (FE) survey findings (published November 2021)
- Teaching staff digital experience insights survey 2020/21: UK higher education (HE) survey findings (published November 2021)
2021 student digital experience insights survey findings
A record 62,658 students from further and higher education participated in our annual student digital experience insights survey. The data gathered from our 2020/21 student surveys highlight areas of good practice that we can build on for the future as well as areas of concern.
- Learner digital experience insights survey 2020/21: UK further education (FE) survey findings (published September 2021)
- Student digital experience insights survey 2020/21: UK higher education (HE) survey findings (published September 2021)
2020/21 data snapshot: listening to the voices of 27,069 students and learners
In the first snapshot of data gathered from the 2020/21 student digital experience insights survey between October and December 2020, 27,069 students from UK further and higher education have shared their experiences of online learning. Our reports show how students, colleges and universities have responded positively in challenging circumstances and highlight areas for improvement. Find out what learners had to say in the summary briefings below.
Further education
- Summary briefing - Learner digital experience insights survey 2020/21: Findings from UK further education (pulse 1: October– December 2020). (Published March 2021)
- Full report - Learner digital experience insights survey 2020/21: question by question analysis for UK further education (pulse 1: October – December 2020). (Published March 2021)
Higher education
- Summary briefing - Student digital experience insights survey 2020/21: Findings from UK higher education (pulse 1: October– December 2020). (Published March 2021)
- Full report - Student digital experience insights survey 2020/21: question by question analysis for UK higher education (pulse 1: October – December 2020). (Published March 2021)
2020 reports
2020 professional services staff digital experience insights survey findings
Over 4,560 professional services staff from UK further and higher education took part in our professional services staff digital experience insights survey this year (conducted between October 2019 and June 2020). Our summary reports share key findings from the survey and the full question by question analysis report provides further details:
- Professional services staff digital experience insights survey 2020: UK further education (FE) findings - this year 1,326 professional services staff from 19 further education and sixth form colleges took part in our survey (published December 2020)
- Professional services staff digital experience insights survey 2020: UK higher education (HE) findings - this year 3,234 professional services staff from 13 universities took part in our survey (published December 2020)
- Professional services staff digital experience insights survey 2020: question by question analysis for both further and higher education (published December 2020)
2020 teaching staff digital experience insights survey findings
Over 5,362 teaching staff from UK further and higher education took part in our teaching staff digital experience insights survey this year (conducted between October 2019 and July 2020). Our summary reports share key findings from the survey and the full question by question analysis report provides further details:
- Teaching staff digital experience insights survey 2020: UK further education (FE) findings - this year 2,685 teaching staff from 26 further education and sixth form colleges took part in our survey (published November 2020)
- Teaching staff digital experience insights survey 2020: UK higher education (HE) findings - this year 2,677 teaching staff from 14 universities took part in our survey (published November 2020)
- Teaching staff digital experience insights survey 2020: question by question analysis for both further and higher education (published November 2020)
2020 student digital experience insights survey findings
Nearly 40,000 university, college and sixth form students completed our surveys this year (conducted between October 2019 and May 2020). Our summary reports share key findings from the survey and guidance on how to address the issues raised:
- Learner digital experience insights survey 2020: UK further education (FE) findings - this year, 19,137 learners from 36 further education and sixth form colleges took part in our learner digital experience insights survey (published September 2020)
- Student digital experience insights survey 2020: UK higher education (HE) survey findings - this year, 20,575 students from 28 UK universities took part in our student digital experience insights survey (published September 2020)
- Student digital experience insights survey 2020: question by question analysis of findings from students in UK further and higher education. This report shares the detailed question by question analysis for both further and higher education (published September 2020)
Researcher digital experience insights survey 2020: UK higher education pilot survey findings - the full report of the 2020 pilot with data collected from 480 researchers at six UK universities (published August 2020)
2019 reports
- Professional services staff in UK further and higher education. Digital experience insights survey 2019: findings from our pilot of professional services staff in UK further and higher education - the full report of the 2019 pilot with data collected from 1,882 respondents from 17 different FE colleges and universities across the UK (published December 2019)
- Teaching staff survey. Digital experience insights survey 2019: findings from teaching staff in UK further and higher education - the full report of the 2018-19 survey with data collected from 6,534 respondents from 61 different FE colleges, sixth form colleges and universities across the United Kingdom (published November 2019). Appendices to accompany the 2019 teaching staff digital experience insights report (pdf)
- At a glance: Summaries of key findings from the full 2019 teaching staff survey (available above)
- FE version (published November 2019)
- HE version (published November 2019)
- At a glance: Summaries of key findings from the full 2019 teaching staff survey (available above)
- Students in UK further and higher education. Digital experience insights survey 2019: findings from students in UK further and higher education - the full report of the 2018-19 survey with data collected from 29,531 students studying at 50 different FE colleges, sixth form colleges and universities across the United Kingdom (published September 2019). Appendices to accompany the 2019 student digital experience insights report (pdf)
- At a glance: Summaries of key findings from the full 2019 report of the student digital experience insights survey (available above)
- FE version (published September 2019)
- HE version (published September 2019)
- At a glance: Summaries of key findings from the full 2019 report of the student digital experience insights survey (available above)
2018 reports
- Australia and New Zealand universities. Digital experience insights survey 2018: findings from Australian and New Zealand university students - our report on the survey data from 21,095 students in 12 universities in Australia and New Zealand gathered between November 2017 and May 2018 (published February 2019)
- Teaching staff in UK further and higher education (pilot). Digital experience insights survey 2018: findings from the pilot of teaching staff in UK further and higher education - our full report from our first pilot survey of teaching staff with data collected from 1,921 teachers from 15 further and higher education institutions from England, Scotland and Wales (published November 2018)
- Students in UK further and higher education. Digital experience insights survey 2018: findings from students in UK further and higher education - the full report of the 2017-18 survey with data collected from 37,720 students studying at 83 different organisations across the four nations of the United Kingdom (published September 2018)
- At a glance: Digital experience insights survey 2018: findings from students in UK further and higher education - a summary of key points from the full report (available above). (published September 2018)
2017 reports (open pilot)
- Student digital experience tracker 2017: the voice of 22,000 students. Full report highlighting key findings based on the 2017 open pilot in which 74 UK institutions and 10 international universities participated
- At a glance: Student digital experience tracker 2017: Briefing outlining key findings from the full report including areas where institutions may wish to further develop their digital environment to better support their students
- Student digital experience tracker 2017: How do further and higher education students feel about using technology for learning, and how are institutions finding out? A summary of the 2017 student survey findings across the UK with snapshots that provide insights into how individual institutions have used the tracker
- Student digital experience tracker 2017: summary of key findings: Presentation
- Student digital experience tracker: Insights from institutional pilots 2017: 14 snapshots of institutional practice, highlighting how universities, colleges and providers have used the tracker to support the developments of their students’ digital experience. They show the different approaches institutions have used to encourage students to participate in the survey, how they are engaging students with the analysis of the data and working in partnership to take forward the resulting actions
2016 report (closed pilot)
Student digital experience tracker 2016: results from the pilot: Report with top level facts and figures – see also accompanying set of slides